Refund and Exchange Policy

Eligibility for Refunds and Exchanges

At 𝙕𝙀𝙈 𝙏𝙚𝙘𝙝, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not satisfied with your purchase, you may request a refund or exchange, provided the product is unused, in its original packaging, and in the same condition as when you received it. Requests must be made within 3 days of receiving the item, and proof of purchase, such as an order number or receipt, is required.

 

Non-Eligible Items

Certain items are non-returnable and non-refundable. These include used or damaged items, hygiene-sensitive products such as opened earbuds or handsfree devices, and any promotional items or gift cards.

 

Refund Process

To initiate a refund, contact our customer support team at contact@zemtech.pk with your order details and the reason for the return. Once your request is reviewed and approved, you will be instructed to ship the item back to us. Shipping costs for returns are the customer’s responsibility unless the product was defective or incorrectly delivered. Refunds will be processed within 3 days of receiving the item and will be credited back to the original payment method.

 

Exchange Policy

If you wish to exchange a product, contact our customer support team to provide details of the product and the reason for the exchange. After approval, you will be required to ship the item back to us. Exchanges are subject to product availability. If the replacement item is of higher value, you will need to pay the price difference.

 

Damaged or Defective Items

If a product arrives damaged or defective, please contact us within 3 days of delivery. Provide clear photos of the damaged or defective item, along with your order details. We will arrange for a replacement or a full refund, including return shipping costs.

 

Contact Information

For any questions or concerns regarding refunds or exchanges, please reach out to us at contact@zemtech.pk